Q:  Who can I call if I have a complaint about The Covington Housing Authority?

A:  Complaints should always be directed to the employee with direct responsibility for the issue in question.  If resolution cannot be reached through the immediate Supervisor or Department Director, a resident should review their options using the Housing Authority Grievance Procedure.  A copy of this procedure is available in each of the on-site management offices.

Q:  My refrigerator isn't working.  I called the Work Order number yesterday but nobody came and my food is spoiled.  How can I be reimbursed for my damaged groceries?

A:  Because appliances are prone to breakage, Housing Authority's must create a policy that requires their repair within a given time frame.  In this case, refrigerators are to be repaired within 48 hours beginning with the time you report the need for repair.  Because the provided time has not yet elapsed, the Housing Authority will not be responsible for your damaged groceries. 

Q:  When is my rent due?

A:  Rent payments are due in full on or before the 1st calendar day of each month.

Q:  I pay $300 a month in rent.  My neighbor told me she only paid $50 a month and my apartment isn't any better than hers.  Why is this?

A:  The purpose of federally subsidized housing is to provide housing that is affordable by low income households, regardless of their income.  Because rents are calculated based on the income earned by households, the actual rent charged varies among all public housing residents.  To see some examples of various rent calculations, click here.

Q:  I want to move into your apartments by utilizing my portable Section 8 voucher.  Why have I been told I cannot do this?

A:  The Housing Authority of Covington operates conventional housing units.  We are not affiliated with the Section 8 program.  If you are interested in locating a landlord who will accept your portable voucher, you should contact the City of Covington Housing Department at (859) 292-2188 or email them at info@covingtonky.com

Q:   I applied for an apartment with you and was accepted.  However, I'm only interested in leasing an apartment at Latonia Terrace.  I told this to the Occupancy Department staff but all they want to offer me are apartments at City Heights and Jacob Price Homes.  Why can't I move into the neighborhood of my choice?

A:    The Housing Authority of Covington currently manages two waiting lists . . . one for the Golden Tower senior hi-rise and another for all of the family communities.  If we were to allow applicants to select their choice of neighborhoods, experience has proven that applicants may tend to self-segregate into certain neighborhoods.  Because this is a forbidden practice, applicants to our program are offered their choice of apartment (up to 3 choices) from among the apartments we have available at that time.  Failure to timely accept an apartment will result in being placed at the bottom of the waiting list and eventual removal from the wait list itself.

Q:    There is a horrible smell in my apartment.  It seems to be a mixture of rotten eggs and dirty diapers.  I'm a clean housekeeper, what else could be causing this horrible stench?

A:     While odors can be the result of many things (poor housekeeping is certainly one), we have found that often times a dry sewer trap is the cause of the situation you described.  Try pouring a cup or two of water in all of your appliances such as sinks, toilets, bathtubs, and washing machine drains.  To see a diagram on how sewer traps work, click here.

Q:     I live in a building at Jacob Price Homes that has been approved for demolition.  Should I be looking for a new apartment?

A:      If you live in an apartment slated for demolition, DO NOT MOVE until you have received instruction from the Housing Authority to do so.  As a resident of public housing, you are entitled to relocation assistance.  Federal regulations require a minimum of 90 days notice be provided to all residents who will be relocated.  After receiving this notice, you will be offered an apartment and a moving company will be hired to assist you in your move.  Questions about relocation should be directed to Adrian Early at (859) 491-5311.

Q:       What can you tell me about bed bugs?

A:        For a brief discussion about bed bugs, click here.  To learn more about bed bugs you can visit a variety of web sites.  One of our favorites is maintained by the University of Kentucky.

Q:       My landlord isn't taking care of my bed bug problem.  How soon can I get an apartment with the Housing Authority of Covington?

A:       The Housing Authority of Covington will not allow you to move in when you have had a recent or active bed bug infestation.  You will need to work with your landlord and appropriate City and County departments and agencies to eliminate your bed bug problem.